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I did disable the AV and that doesn't appear to have fixed the issue. It shouldnвЂ™t be difficult to temporarily disable your AV, or even better exclude the download agent EXE and the download folder from scanning. In most of the situations I described above, AV gave no indication that it was interfering with anything. You would think, but that is not always the case.

I would think if it was the AV it would be alerting me that it had stopped the download from happening. I'm not receiving any types of alerts from my AV though.

Multiple third-party AV solutions have been confirmed to interfere with various operations of Reflect, including blocking downloads, blocking or dramatically slowing down backup operations, and blocking Rescue Media creation.

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Macrium wouldn't have posted a webpage suggesting disabling AV to address that error code if that hadn't been found to resolve the problem in a meaningful number of cases, so before asking for other suggestions, try all of the suggestions that are already available to you, even if you don't believe your particular AV is a problem case.

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If the internet connection is unstable, the prolonged download of WinPE components can be postponed and attempted from within the Macrium Reflect software Perform a CleanBoot of Microsoft Windows (see: this link for more help) to remove any third party components possibly affecting the download Download the installer on another computer I donвЂ™t believe my Antivirus Software is causing the problem and clearing my cache hasn't done anything. Download the Macrium Reflect installer on it's own. Please try the following steps to resolve the issue Reboot the computer to clear any internet cache files Disable anti virus/malware software for the duration of the download and installation of Macrium Reflect. The Macrium website mentions the below: Resolving Download Issues Download Failures (Error Code: 1) Download failures can generally be attributed to either an unstable internet connection or anti virus/malware software interfering with the download.

The Macrium Reflect Download Agent says вЂDownload ErrorвЂ™ and specifically mentions Error Code 1.

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When attempting to install Macrium Reflect Home I get the following error message.

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